Our Standards
Customer service
- Service
We commit to giving you professionally, timely and friendly service, and always treating you in a fair and ethical way.
- Information
We will communicate all relevant information to you in a clear and timely way in order to assist you in making informed decisions.
- Security and Privacy
To ensure you enjoy secure and reliable banking, we will treat all your personal information as private and confidential.
- Access To Your Money
Through our branches, ATMs, points of sales and Internet Banking solutions, we give you easy and convenient access to financial services.
- Customer Care
Queries, complaints and feedback can be submitted at any of our branches during working hours, or via our email or phone contact.
- Community Support
We support and continuously work to improve the living conditions in our communities based on our pillars of education, health, enterprise development, humanitarian relief and the environment.