Customer service
We commit to giving you professionally, timely and friendly service, and always treating you in a fair and ethical way.
We will communicate all relevant information to you in a clear and timely way in order to assist you in making informed decisions.
To ensure you enjoy secure and reliable banking, we will treat all your personal information as private and confidential.
Through our branches, ATMs, points of sales and Internet Banking solutions, we give you easy and convenient access to financial services.
Queries, complaints and feedback can be submitted at any of our branches during working hours, or via our email or phone contact.
We support and continuously work to improve the living conditions in our communities based on our pillars of education, health, enterprise development, humanitarian relief and the environment.